How can we help you?

KelaPept supplies materials for laboratory research. Products are not intended for human or veterinary use. Review the specification and supporting documents against your laboratory requirements before ordering.

Contact us with your product selection and destination country. We will confirm the dispatch arrangement and available delivery option for your order before payment.

We can clarify documented specifications, packaging and available reports. Send the product names and formats you are comparing. We do not provide personal treatment, administration or dosing advice.

Check the selected specification, packaging description and order confirmation. The amount of material per vial, the container capacity and the number of vials in a box are different details. Ask us to confirm each before payment.

Use the storage conditions and shelf-life information supplied for the specific product and batch. Request the specification sheet or applicable documentation if those details are missing. Do not assume that every material has the same storage requirements.

Follow the material-specific documentation and your laboratory’s validated procedure. Stability depends on the material, formulation and handling conditions; the catalogue does not establish a universal storage period for prepared solutions.

Review the supplied label and applicable product documentation for storage, handling and expiry information. Contact us with the product and batch details if you need clarification.

Request the applicable specification sheet or SDS and review it alongside your laboratory procedure. Our team can help identify the available product documents; experimental handling conditions should follow the relevant validated procedure.

Start with its identity, specification, amount per vial, packaging and available analytical records. Match those details to your research requirements and the exact material described in the literature you are reviewing.

Visit the CoA Library or contact us with the product name, specification and batch identifier. Depending on the product and batch, documents may include a third-party laboratory-issued CoA, specification sheet or SDS. We will confirm what is available.

Applicable CoAs are issued by third-party laboratories. Check the issuing laboratory, test date, method, reported result and product identity on the document. Ask for clarification before payment if a particular test is important to your evaluation.

Compare the product name, specification and applicable batch information on the packaging and report. A report for a different batch should not be treated as evidence for your material without a clear documented link.

If an independent test shows that the product does not match the applicable CoA, please contact us with the order details, the applicable report, and the laboratory’s test criteria. A replacement or full refund may be available under our quality policy, and qualifying independent-testing costs may be covered.

Delivery options are reviewed according to the destination country, postcode, address details and applicable shipping conditions. We confirm the available option and relevant order terms before payment.

Our standard research-use delivery route has a historical clearance rate of 99%, with an estimated delivery window of 5–12 days from dispatch. This is historical route information, not a guarantee. Customs processing, carrier handling, holidays, address issues, and local rules may affect the actual timing.

The dispatch schedule is confirmed according to the selected products and order arrangements. The 5–12 day delivery estimate starts from dispatch, not from the time an inquiry or payment is submitted.

Tell us about any packaging or delivery requirements before ordering. We will confirm what is available for the selected route. Required carrier or customs documentation is handled according to the applicable shipping conditions.

Check the delivery address and any safe-place notice, then ask the carrier for its delivery record. Contact us with your order number, tracking reference and any carrier case number so we can review the available evidence. Qualifying delivery issues may be eligible for replacement or refund under the delivery policy.

Contact us as soon as possible with your order number and the complete corrected address. We will check whether the delivery arrangements can still be changed. An address change cannot be assumed once a shipment is in transit.

Send the product, specification, required number of boxes, destination country and any document requirements. We will confirm the order details, delivery option, payment method and applicable terms before payment.

Available payment methods may include PayPal, direct credit card payment links, Apple Pay and bank transfer. The available option will be confirmed according to the order details.

Provide the offer details when confirming your order. If an order has already been placed, contact us with the order number so we can review the request against the applicable offer terms.

Yes. Contact us with the product specifications, required number of boxes, destination and document requirements. Our team will confirm availability and the quote applicable to your order before payment.

Contact us with your order number, product and batch details, a description of the issue, and clear photographs of the item and packaging. Keep the relevant delivery records so we can review the correct shipment and confirm the available resolution.

We review the order details and supporting evidence under the applicable delivery or quality policy. Depending on the confirmed circumstances, a replacement or refund may be available. Independent-testing concerns should include the applicable CoA, laboratory report and test criteria.

Contact us with your order number and request before taking further action. We will check the order and dispatch status and confirm the applicable terms. Please obtain return instructions before sending any research material back.